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Frequently Asked Questions

Is this Wireless CarPlay compatible with Android phones?

No, Our CarPlay only fit for iPhone 6 and above, iOS 10 or later. Not for Android Phones!

Is it suitable for my Car Model?

Please notice this CarPlay only for cars equipped with OEM wired Apple CarPlay.

Can it be used with Multiple iPhones?

The CarPlay can only be connected to one iPhone at a time. To switch users, please disconnect the current iPhone.

Can I watch videos via CarPlay?

For security reasons, this CarPlay does not include any support for video playback.

How to connect Carplay automatically next time?

You need to Perform Bluetooth pairing while keeping phone’s Wi-Fi on. The Carplay can be automatically paired and connected after car startup.

Ensure that the data transfer interface is properly plugged in before connecting?

With a diagram of the data transfer ports. Comes with a USB to USB-C adapter, which allows it to access both USB and USB-C type car ports.

How do I know if the wireless CarPlay adapter is compatible with my car?

To check compatibility, you can connect your phone to your car via a USB data cable. If CarPlay is supported, the CarPlay interface will appear on your car screen.

What to do if can't connect?

After connection, the phone’s Wi-Fi will be occupied by the wireless CarPlay program. Dropped connections are usually caused by Wi-Fi interference. You may need to ignore other Wi-Fi networks when using the adapter.

What Are POSHENSE Payment Options?

We want to make your purchase fast and easy, and accept the following payment options:

Visa, MasterCard, American Express, Discover
PayPal

if you encounter any payment problems or issues, please don’t hesitate to reach out to our customer service team for assistance.

Our Customer Service Working Hours

At POSHENSE, while our Customer Service team is based in Asia, we are deeply committed to providing exceptional support to our valued customers in the United States and the United Kingdom. Understanding the importance of being available when you need us, we’ve tailored our customer service hours to better align with your time zones:

Email Support:

Available 24/7. Emails sent outside of business hours will be addressed on the next business day. Please allow up to 24 hours for a response during weekdays, and slightly longer over weekends and holidays.

Instagram Live Chat:

US Market (Eastern Time Zone, EST/EDT)
Monday to Friday: 9:00 PM – 9:00 AM
Saturday: 10:00 PM – 6:00 AM
Sunday: Closed
UK Market (Greenwich Mean Time Zone, GMT/BST)
Monday to Friday: 2:00 AM – 2:00 PM
Saturday: 3:00 AM – 11:00 AM
Sunday: Closed

Please note, the stated hours for the Instagram Live Chat and Email Support take into consideration the time difference between Asia, where our customer service team is located, and the primary time zones of our markets in the US and UK. Our response times may vary during peak periods or due to unforeseen circumstances. We appreciate your patience and understanding.

For immediate assistance during these modified business hours, we recommend using our Instagram Live Chat for the fastest response. For less urgent matters or if reaching out outside these hours, please feel free to email us at any time, and we will get back to you as soon as possible.

Thank you for choosing POSHENSE. We’re here to ensure that your experience is as smooth and enjoyable as possible, no matter where you are.

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