Uniquely Crafted Cutom Jewelry

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Frequently asked Questions

How did you make this bracelet?

Choose the color you want as we mentioned in the product details or leave the note like green grass, ocean, blue sky, white clouds, sunrise, sunset, lavender, etc. Then we pour the lacquer of these colors into water, put it on the bag into a pattern, and dry it. Then you will receive a unique and fashionable bracelet.

What colors can I choose?

Pink / Black / Red / White / Blue / Green / Gold / Purple / Yellow / Orange Please note that colors may vary slightly due to difference in monitor resolutions. You can choose one color or mixed color, we will design it.

I don't know which color to choose, what should I do?

If you don’t know to choose which color, you can leave the note like green grass, ocean, blue sky, white clouds, sunrise, sunset, lavender, etc. Then we will design the pattern like this.

How many days can I get my bracelet?

After you placed an order, normally, it needs 2-4 weeks to your hand. Cos it is a custom design product, there is a processing time of approximately 1-2 weeks for design and manufacturing and drying. We can ship these orders via expedited methods, but we cannot expedite the production time required to design and produce custom products.

How do I pay for this custom bracelet?

We accept several payment methods, including credit/debit card, PayPal, and bank transfer.

Is there a warranty?

Yes! This bracelet can be used for long time.

Can I cancel or update my order after it's placed?

We understand there may be situations where you need to cancel or edit your order. Simply reach out to us at [email protected] or DM on instagram @poshense. While we will always do our best to accommodate your needs, our orders do move through the workshop pretty quickly. Once your order has been in production, we will not be able to cancel or edit it due to system limitations.

Why choose your bracelet?

? Budget-friendly, top-quality, unique design, and durable bracelet: At poshense, affordability and quality go hand in hand. You get the best of both worlds.
? Extended Warranty: Enjoy peace of mind with a 12-month warranty that ensures your purchase is protected.
? Superior Durability: Canvas materials are strong and durable and can withstand long-term use and repeated washing.
? Eco-Friendly Choice: Canvas bags can be reused many times, reducing the burden on the environment and reducing plastic pollution.
? Lightweight and easy to carry: Canvas bags are light and easy to carry, making it convenient to carry items for travel, shopping, sports events, vacation, etc.

What Are POSHENSE Payment Options?

We want to make your purchase fast and easy, and accept the following payment options:

Visa, MasterCard, American Express, Discover
PayPal

if you encounter any payment problems or issues, please don’t hesitate to reach out to our customer service team for assistance.

Our Customer Service Working Hours

At POSHENSE, while our Customer Service team is based in Asia, we are deeply committed to providing exceptional support to our valued customers in the United States and the United Kingdom. Understanding the importance of being available when you need us, we’ve tailored our customer service hours to better align with your time zones:

Email Support:

Available 24/7. Emails sent outside of business hours will be addressed on the next business day. Please allow up to 24 hours for a response during weekdays, and slightly longer over weekends and holidays.

Instagram Live Chat:

US Market (Eastern Time Zone, EST/EDT)
Monday to Friday: 9:00 PM – 9:00 AM
Saturday: 10:00 PM – 6:00 AM
Sunday: Closed
UK Market (Greenwich Mean Time Zone, GMT/BST)
Monday to Friday: 2:00 AM – 2:00 PM
Saturday: 3:00 AM – 11:00 AM
Sunday: Closed

Please note, the stated hours for the Instagram Live Chat and Email Support take into consideration the time difference between Asia, where our customer service team is located, and the primary time zones of our markets in the US and UK. Our response times may vary during peak periods or due to unforeseen circumstances. We appreciate your patience and understanding.

For immediate assistance during these modified business hours, we recommend using our Instagram Live Chat for the fastest response. For less urgent matters or if reaching out outside these hours, please feel free to email us at any time, and we will get back to you as soon as possible.

Thank you for choosing POSHENSE. We’re here to ensure that your experience is as smooth and enjoyable as possible, no matter where you are.

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