Refund policy

POSHENSE offers returns and refunds for faulty products only. POSHENSE will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case-by-case basis depending on the source of the fault and is at the sole discretion of POSHENSE.

POSHENSE Warranty

POSHENSE indoor and outdoor products include a two-year warranty that covers electrical components when used appropriately. Please be aware that Indoor Signs are not suitable for use outdoors or anywhere they might get wet. Inappropriate use will void the warranty. Resolution for faulty signs will be dependent on the source of the fault and will be determined between POSHENSE and the purchaser.

Coverage for Hard Wired & Installed SignsWarranty

POSHENSE bears no responsibility for any costs incurred when installing and/or uninstalling your sign. If, in the unlikely event that your sign is experiencing a presumed fault, we will request photos and videos for diagnostic purposes and may require the sign to be sent back to us for replacement or repair. If you have chosen to have your sign installed and/or hardwired, POSHENSE takes no responsibility for any costs incurred due to uninstalling and/or re-installing your sign. If an electrician has hardwired in your sign, it is at our sole discretion to decide if the occurring fault is covered under our two-year warranty.

POSHENSE Returns Procedure

Please contact us at [email protected] to let us know which products you wish to return and why, attaching a short video of your sign as well as photos. Please note that we require both a video and photo(s) for diagnostic and quality purposes. If you cannot provide both a video and photo(s) of the problem, then our ability to rectify your issue will be limited. Once we have received all of the required information, we will contact you to try to resolve the issue.
If a return has been agreed upon, please note that you must return the faulty product in its original condition with all its original packaging.
If a return has been agreed upon, the faulty item must be returned for inspection by poshense within 14 days of when you received the product.
If a replacement has been agreed upon, POSHENSE will endeavor to produce and ship the replacement product to you as soon as possible.
If a full or partial refund has been agreed upon, POSHENSE will let you know when you can expect to receive the refund.

Damaged in Transit

We recommend opening your POSHENSE parcel upon delivery. In the unlikely event that your bag has been damaged in transit, POSHENSE will ensure that a resolution is provided.

Damage must be reported within 14 days of delivery of your POSHENSE bag to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy and will not be covered under warranty. Note: the delivery date is the courier delivery date, which can be found by following the prompts in your tracking email.

If you believe your item has been damaged in transit and you are within the 14-day claim period, please send an email to your bag designer or [email protected] with all of the following:

a clear photo of the damage to the sign,
a clear photo of the box & any damage to the outer box,
and a clear photo of the shipping label on the box.

Lost, Missing & Stolen Signs

POSHENSE takes all necessary care to ensure our signs are delivered safely to our customers. We use a premium express shipping service that requires a signature on delivery. The customer may request to opt out of the signature on delivery directly through the shipping service once the shipment process has begun. Please be aware that if you opt out of the signature on delivery requirement, poshense will take no responsibility for lost, missing, or stolen parcels marked as ‘delivered’ by the shipping service.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

USA
Inbound stock +BW2K, 1937 Davis Street, Ste. E ,San Leandro, CA 94577

CA
Inbound stock +BW2K, 3500 Ridgeway Dr，UNIT 6,Mississauga, ON， L5L0B4

Germany
Inbound stock +BW2K, bredowstr 17a 22113 hamburg, Germany

FR
Inbound stock +BW2K, Port 5555, Voie des Hérons, 76430 Saint-Vigor-d’Ymonville, France

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: